Fine Switchgears (“Fine Switchgears”, “we”, “our”, or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our mobile application (“App”) on Android or iOS platforms. The app provides an interface to browse, configure, and control Fine’s electrical products including Switches, Wire, LED lighting, Accessories, MCBs, fans, and automation systems.
By installing and using the Fine Switchgears App, you agree to the terms set forth in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of the App immediately. We may revise this policy periodically to reflect changes in law, technology, or user needs, and the updated version will be made available within the app and our website.
If you have any questions or concerns regarding your privacy or the use of your personal data, we encourage you to contact us. You can reach us at:
We aim to respond to all inquiries within three business days.
To provide you with full functionality, certain features of the Fine Switchgears App may require you to register an account. During registration, we collect personal details such as your name, email address, phone number, and home address. This information allows us to personalize your experience, provide support, and manage your home automation settings.
Additionally, when you use the App, we may collect data such as device model, OS version, IP address, time zone, and usage behavior (e.g., page views, clicks, in-app interactions) for the purpose of improving app performance and user experience.
We do not collect sensitive data such as financial information unless directly necessary for transactions (and such data is processed via third-party PCI-compliant payment gateways only).
To function optimally, the Fine Switchgears App may request access to:
These permissions are used strictly for operational needs and will always prompt user consent before access.
The data we collect is used to:
We do not sell or trade your personal information. Data is used solely to deliver and improve the service.
Your personal information may be shared with:
We ensure all data-sharing partners comply with international data protection regulations.
Our App is not intended for children under the age of 18. We do not knowingly collect data from minors. If we learn that personal information of a child has been submitted without parental consent, we will take immediate steps to delete it.
While our mobile app does not use cookies in the traditional web sense, we may use similar technologies like Firebase, Crashlytics, or third-party SDKs to collect anonymized analytics for diagnostics, bug reporting, and user interaction insights. No personal identity is attached to these analytics unless explicitly consented by the user.
We employ industry-standard measures including end-to-end encryption, token-based authentication, and secure APIs to protect your personal data. Access to user data is strictly limited to authorised personnel for support and operational needs.
Our infrastructure is compliant with ISO 9001:2015 standards and is hosted in secure data centers with constant monitoring.
Your information is retained only as long as it is necessary to fulfill the purposes outlined in this policy. Upon account deletion or inactivity, we retain data for a brief grace period (up to 30 days) for recovery or legal auditing. Backups may contain residual data that will also be purged in line with our data sanitization schedules.
You may request account deletion or data export anytime by contacting privacy@fineswitches.com, sales@fineswitches.com. Once verified, your data will be permanently deleted from our active and backup systems within 15 working days unless retention is legally necessary.
You have the right to:
Our App may include links to third-party services (e.g., payment portals, warranty registration, partner sites). We are not responsible for the privacy practices of these external services. We recommend reviewing their privacy policies separately before sharing personal data.
We may update this policy as necessary to stay compliant with applicable laws and reflect changes in our business practices. Any significant updates will be clearly communicated through the app or email notifications.
For any concerns, suggestions, or requests related to your privacy, please contact:
Fine Switchgears.
36-39-40 Industrial Area, Phagwara, Punjab, India
sales@fineswitches.com
1800 180 4157, 98141 - 40257
© 2025 Fine Switchgears Pvt. Ltd. All Rights Reserved.